Jun 15, 2018
Automation helps companies save millions of dollars a year by taking humans out of the customer support process. But at what cost? We present a brief cautionary tale about customer satisfaction, project management, and the future of machine learning.
Hosted by Kurt Schiller, producer by Martin R. Schneider.
Apr 19, 2018
With tens of millions of Amazon Echos sold and digital assistants now standard on most smartphones, voice interfaces have finally arrived. But voice presents unique challenges for product designers, including security, accessibility, and a lack of established UX conventions.
Join guests Shahrukh Tarapore and Mark...
Mar 7, 2018
Your house, your fridge, your car, even your pacemaker – “smart” devices have taken over the world. But as businesses rush to tap into these new sources of user data, they run the risk of crashing headlong into a bevy of serious privacy and ethical concerns.
Join guests Mark Hughey and Shahrukh Tarapore as...
Feb 28, 2018